Student Technical Support

***Open to University of Minnesota Students Only***

The Supercomputing Institute is looking for students to join our current team of help desk support staff.

Duties/Responsibilities:

90% Respond to technical support requests from MSI users; includes responding to phone, ticketing system, and walk-in requests. Escalate issues appropriately as directed by full-time staff. Resolve minor technical issues as needed. Maintain troubleshooting documentation. Must be timely and prompt for work hours and function with a minimum amount of supervision.

10% Complete additional duties and special projects (such as operating system and software installation, minor systems administration tasks, physical inventory, network cabling and labeling, moving equipment etc) as assigned by management.

Opportunity for advancement.

ESSENTIAL QUALIFICATIONS:

HS grad and at least 1 year experience and/or education. Experience in any kind of customer service or retail environment where one works with the public.

Technical troubleshooting experience.

Proven detail-oriented and proven able to follow specific directions with accuracy in an error-free manner.

Proven effective spoken and written communication including clear English phone skills and correct grammar/usage.

Demonstrated positive attitude, patience, and willingness to problem-solve.

Proven ability to move and lift 50/lbs.

Proven reliable, punctual, and available for a portion of most days between 8am and 5pm to total 10-20hrs/week during school, and up to 40hrs/week during breaks.

Expected to be at the university at least one more year.

PREFERRED QUALIFICATIONS:

Three to six months experience in a helpdesk or technical support environment.

Experience with Unix shell scripting.

Availability for a portion of each weekday and during summer and school breaks preferred. Network administration experience.

Experience with UNIX/Linux, MacOSX and/or Windows system administration. 

Expected to be at the university at least two more years.

 

To apply, please complete an on-line application at

employment.umn.edu/applicants/Central?quickFind=127252  

and attach a resume and cover letter.

****PLEASE LIST YOUR AVAILABILITY FOR WORK M-F from 8:00 a.m.-6:00 p.m.**** 

The University of Minnesota is an equal opportunity educator and employer.