MSI COVID-19 Continuity Plan


UPDATE, March 18, 2020: Are you working on research related to COVID-19? The conditions surrounding the COVID-19 epidemic are changing fast and MSI staff want to do what we can to support and accelerate research and development that is directed toward solutions to this epidemic. If you are engaged in COVID-19 research, please contact us with a synopsis of your research and briefly describe how staff expertise or additional computational and data storage resources can help to advance and accelerate your research. We are working to develop “resource grants” for COVID-19 projects, which might include things like “code/workflow optimization,” “accelerated access to computing,” and “added allocations of storage” for COVID-19 related research. Your feedback will help us figure out how best to proceed. Please email with the subject *COVID-19 Research*.


MSI staff are working diligently to ensure that systems and services remain largely unchanged by the recently announced steps being taken by the university to mitigate risks to students and staff from the COVID-19 virus. At this time all MSI systems will remain operational and can be accessed remotely as usual. The only planned changes concern our Helpdesk, lab spaces, and in-person tutorials.  More specifically:

  • MSI Helpdesk Walk-in Support and Phone Support will be unavailable
  • MSI Visualization and Lab spaces (SDVL, LMVL, and the BMSDL) will be closed and not available for use
  • MSI will present all tutorials during the spring and fall using Zoom or a similar tool

As an alternative to in-person or “walk-in” and phone support we encourage you to utilize our Helpdesk video consultations. Our Support Request Form and Helpdesk Support Email ( will also remain fully operational and staffed. 

The situation is changing rapidly. We will send messages to the MSI-announce email list and post updated information to our website if there are any changes to the status of our systems and services.

If you have questions or need assistance, please contact MSI Help through the online Support Request Form or via email to