Cannot ssh into an MSI machine?

Why can't I ssh into an MSI machine?

Connections to MSI systems can only be made from within the University network. If you are located away from the University, first connect to the University Virtual Private Network.

If you are experiencing continued difficulty in connecting to the servers, contact MSI Support (help@msi.umn.edu) and provide as much detail as possible, including: your IP address, the machine you are connecting to, the software used for the connection, the error message, and your MSI username. 

Please note that MSI schedules a monthly maintenance window every first Wednesday of the month; if you check the status page you can see if a given system is currently available.

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How do I setup SSH keys?
Knowledge base

Why Use SSH KeysSSH Keys in Linux / MacSSH Keys in Windows.

How do I setup SSH access to a virtual machine?
Knowledge base

Opening port 22 (One time only)Before you SSH to a VM, you must open port 22 within the Security Groups.

How do I SSH into a Virtual Machine after it's set up?
Knowledge base

Stratus VMs can only be reached via the bastion host, stratus-bastion.msi.umn.eduRemember: VMs are addressed with an IP, not a hostnameYou must specify the Cloud User when you run sshAlways double check that the server shows the ssh Security Group as attached.