Shane Scott
Assistant Director for User Gateway Group
Email:
nscott@umn.edu
Office:
594 Walter Library
Phone:
(612) 625-1709
Brief Bio:
Shane is the Assistant Director for the User Gateway Group (UGG) at the Minnesota Supercomputing Institute. As the Assistant Director for UGG, he works hands-on with team members in the areas of User Support, User Onboarding, User Outreach, User Communication, and User Training. Prior to joining MSI in 2016, Shane worked at Minnesota State University, Mankato as a Service Desk Senior Director, and a Service Desk Senior Analyst.
Expertise:
- IT Service Management
- Incident Management
- Knowledge Management
- Knowledge Centered Support
- Service Desk
- End User Services
- End User Support
Education:
- MS, Management of Technology, University of Minnesota, 2019
- BS, Technical Communication, Minnesota State University, Mankato, 2014