Shane Scott

User Gateway Group Manager

Email:

nscott@umn.edu

Office:

587 Walter Library

Phone:

(612) 626-0802

Brief Bio:

Shane is the User Gateway Group (UGG) Manager at the Minnesota Supercomputing Institute. As the UGG manager, he works hands-on in the areas of User Support, User Onboarding, User Outreach, User Communication, and User Training. Prior to joining MSI in 2016, Shane worked at Minnesota State University, Mankato as a Service Desk Senior Director, and a Service Desk Senior Analyst.

Expertise:

ITIL Service Design
ITIL Service Transition
ITIL Service Operation
IT Service Management
Knowledge Centered Support
End User Services
End User Support

Education:

MS, Management of Technology, University of Minnesota, 2019
BS, Technical Communication, Minnesota State University, Mankato, 2014