Shane Scott

Assistant Director for User Gateway Group

Email:

nscott@umn.edu

Office:

594 Walter Library

Phone:

(612) 625-1709

Brief Bio:

Shane is the Assistant Director for the User Gateway Group (UGG) at the Minnesota Supercomputing Institute. As the Assistant Director for UGG, he works hands-on with team members in the areas of User Support, User Onboarding, User Outreach, User Communication, and User Training. Prior to joining MSI in 2016, Shane worked at Minnesota State University, Mankato as a Service Desk Senior Director, and a Service Desk Senior Analyst.

Expertise:

IT Service Management
Incident Management
Knowledge Management
Knowledge Centered Support
Service Desk
End User Services
End User Support

Education:

MS, Management of Technology, University of Minnesota, 2019
BS, Technical Communication, Minnesota State University, Mankato, 2014