Shane Scott
User Gateway Group Manager
Email:
nscott@umn.edu
Office:
587 Walter Library
Phone:
(612) 626-0802
Brief Bio:
Shane is the User Gateway Group (UGG) Manager at the Minnesota Supercomputing Institute. As the UGG manager, he works hands-on in the areas of User Support, User Onboarding, User Outreach, User Communication, and User Training. Prior to joining MSI in 2016, Shane worked at Minnesota State University, Mankato as a Service Desk Senior Director, and a Service Desk Senior Analyst.
Expertise:
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operation
- IT Service Management
- Knowledge Centered Support
- End User Services
- End User Support
Education:
- MS, Management of Technology, University of Minnesota, 2019
- BS, Technical Communication, Minnesota State University, Mankato, 2014