Connect to Citrix Pools (Windows Virtual Machines)

Connection Instructions

  1. Download and install the Citrix Receiver.
  2. In a web browser, navigate to xen.msi.umn.edu.
  3. Login with your MSI username and password:
  4. After login, you will see several icons, similar to the below image. These icons correspond to pools.
  5. Click an icon to start a session in the pool. There may be some delay during login; the connection window will appear black during this time.

File Transfer

Local disks will appear as 'Other' drives on the Citrix desktop. The first time you open Windows Explorer, you will see a prompt like below:

Select 'Read/write access' (or 'Read-only access' if you prefer) to allow access to your local drives. They will appear as 'Other' drives, as below:

Troubleshooting

SSL Error, Connection Refused

The .ica files downloaded from xen.msi.umn.edu expire within ~1 minute of download. If you have not launched the desktop within that time frame, you will receive the above error when attempting to connect. To avoid this, have the web browser invoke the Citrix Receiver directly (web browsers will typically allow you to select a program to open a downloaded file) and save this setting. This way, the browser will immediately open the file and avoid any timeout issues.

Cannot start desktop {desktop name}.

This message indicates there are no available desktops to connect to. In an exclusive pool, this will occur if every available desktop has a user logged in. If this error is encountered on an exclusive pool for an extended period or ever encountered in a shared pool, there may be a system problem; please contact help@msi.umn.edu.

Notes for Linux users

SSL Error

Receiver for Linux ships with its own set of certificates, which may not include the correct certificate for xen.msi.umn.edu. If this problem is occuring, you will receive SSL errors when attempting to launch a desktop. To fix, place this certicate into the directory /opt/Citrix/ICAClient/keystore/cacerts.

Launch from Browser

Web browsers on Linux may not recognize the ICA file type downloaded from xen.msi.umn.edu. It will be necessary to manually select '/opt/Citrix/ICAClient/wfica' as the application to launch the desktop. See the below picture for an example of this (Firefox):

LinuxICA