About the Helpdesk
Submit a ticket via the MSI Helpdesk for General Support and Software Purchase requests, apply for Class Accounts, complete a Non-faculty PI Eligibility Form, request a purchase for Dedicated Computing or, request access to Citrix. Get answers to any questions you may have about MSI services.
Please submit a ticket below by selecting the type of form you'd like to submit detailing your requests, questions or issues. One of our experts will get back to you promptly. Please check our System Status app and any recent email communications from MSI regarding system outages, before submitting a ticket about loss of service.
Helpdesk Location
The MSI helpdesk is located at 587 Walter Library, 117 Pleasant St SE Minneapolis MN 55455
Contact the helpdesk at (612) 626-0802
Email the helpdesk directly at help@msi.umn.edu
Helpdesk Hours
The helpdesk is staffed to respond to tickets and calls Monday through Friday from 9:00am to 4:00pm CT.
Submit a ticket
Email help@msi.umn.edu to create a ticket. All ticket should contain the following information:
- Name
- MSI Group (if you have one)
In addition, please add supporting information depending on your type of request. See the sections below and include the requested information by ticket type so that MSI can quickly address your request.
General support request
- Slurm scripts and past job IDs
- Screenshots of the error observed
- The time the issue first appeared
Describe how the issue can be replicated
Software Purchase Request
- MSI Group that you are making the request for
- Which software is being requested?
- Link to the software or applications website
- What is the cost of a site license for an academic supercomputing center?
- What does this application do that other codes already provided by MSI do not?
- Why did you decide against purchasing an individual/group license?
- Why do you feel that MSI should purchase an institute license?
- (Optional) What other research groups/centers would use this application on MSI's systems?
(Optional) Please provide any other comments on this software purchase request
Apply for a Class Account:
- Course Name and Course Number
- Course description
- Course start and end dates
- What are the new and existing software requirements for this course?
- What dates and times do you need to access the Computer Lab?
- Student List: If you would like MSI to add students to the MSI group assigned to the course, then attach a Class Email List in Excel format based on MyU Report for the course. The file must contain both the student name and either the Internet ID or UMN email address for each student in the course. Read this FAQ for help locating the correct report. If you skip this step, then you will need to add students to the MSI group assigned to the course yourself. Read this FAQ for instructions on adding students to your course group.
Notes on class accounts:
- Class Accounts will automatically be granted 3 TB of storage to share as a group. If additional storage is needed, you may submit a supplemental allocation request through our standard online process after the group has been established.
Class accounts will be closed within two weeks after the semester ends unless an extended time is requested. Any data saved in the storage associated with class accounts is subject to removal at the end of the semester and will not be recoverable by MSI.
Dedicated Computing Purchase Request
- Option(s) desired:
- Option 1 (128 cores AMD CPU, 512 GB Memory, no GPU)
- Option 2 (128 cores AMD CPU, 2048 GB Memory, no GPU)
- Option 3 (64 cores AMD CPU, 512 GB Memory, 4x NVIDIA A100 GPU)
- Option 4 (128 cores AMD CPU, 1024 GB Memory, 8x NVIDIA A100 GPU)
- Option 5 (128 cores AMD CPU, 512 GB Memory, 8x NVIDIA A40 GPU)
- Option 6 (64 cores AMD CPU, 256 GB Memory, 2x NVIDIA V100)
- All of the above
(Optional) Any additional notes
Citrix Access Request
- Rationale for requesting access to Citrix
- Software requested (indicate one or more)
- GraphPad Prism
- Ansys
- Materials Studio
- Origin
- Abaqus
- Visual Studio
- Avizo
- MEGA
- Imaris
- Mimics
Zoom Walk-in Hours
Wednesday & Friday users may join the virtual Zoom sessions scheduled for the morning and the afternoon
Morning Session : 9am - 11am Invite Link
Afternoon Session: 1pm - 3pm Invite Link
How to Schedule a Video Session
You can schedule a video meeting with staff through Zoom, as well as view the specific teams available.
Schedule a video session
You can check the live status of the various systems MSI offers at the button below.