Helpdesk

About the Helpdesk

The helpdesk is here to answer any questions you may have about MSI services.  Please submit a ticket detailing your question or issue and one of our experts will get back to you in a timely manner.  Please check our System Status app for system outages before submitting a ticket about loss of service.

Check System Status

You can check the live status of the various systems MSI offers here 

System Status


Helpdesk Location

The MSI helpdesk is located at 587 Walter Library, 117 Pleasant St SE Minneapolis MN 55455

The phone line for the helpdesk is (612) 626-0802

In-person Walk-ins are available Monday, Wednesday, Friday

 

Virtual Walk-ins are available on Tuesday, Thursday

Mornings between 9:00am to 11:00am

Afternoons between 1:00pm to 3:00pm

Zoom Meeting Room Link

https://umn.zoom.us/my/msi.helpdesk


Helpdesk Hours

The helpdesk is staffed Monday through Friday from 9:00am to 4:00pm CT


How to Submit a Ticket

You can submit a helpdesk ticket by filling out the form here

Submit a Helpdesk Ticket

 

How to Schedule a Video Consultation 

You can schedule a video consultation through Zoom, as well as view the current consultation openings here

Schedule a video consultation


Alternatively, you can send an email to help@msi.umn.edu to create a ticket.