About the Helpdesk
The helpdesk is here to answer any questions you may have about MSI services. Please submit a ticket detailing your question or issue and one of our experts will get back to you in a timely manner. Please check our System Status app for system outages before submitting a ticket about loss of service.
Helpdesk Location
The MSI helpdesk is located at 587 Walter Library, 117 Pleasant St SE Minneapolis MN 55455
The phone line for the helpdesk is (612) 626-0802
Helpdesk Hours
The helpdesk is staffed to respond to tickets and calls Monday through Friday from 9:00am to 4:00pm CT. The helpdesk is closed on University holidays. Upcoming holidays are December 22, 25-26, 2023. Also January 1, 2024.
Walk-in Hours
Visit our Walter location on Monday, Tuesday, Thursday from 9:00am to 4:00 pm CT for in person support.
How to Submit a Ticket
You can submit a helpdesk ticket by filling out the form here
Virtual Assistance
These changes went in to effect September 6, 2023.
Zoom Walk-in Hours
Wednesday & Friday users may join the virtual Zoom sessions scheduled for the morning and the afternoon
Morning Session : 9am - 11am Invite Link
Afternoon Session: 1pm - 3pm Invite Link
How to Schedule a Video Consultation
You can schedule a video consultation through Zoom, as well as view the current consultation openings here
Alternatively, you can send an email to help@msi.umn.edu to create a ticket.
Check System Status
You can check the live status of the various systems MSI offers here