About the Helpdesk
The helpdesk is here to answer any questions you may have about MSI services. Please submit a ticket detailing your question or issue and one of our experts will get back to you in a timely manner. Please check our System Status app for system outages before submitting a ticket about loss of service.
The MSI helpdesk is located at 587 Walter Library, 117 Pleasant St SE Minneapolis MN 55455
The phone line for the helpdesk is (612) 626-0802
The helpdesk is staffed to respond to tickets and calls Monday through Friday from 9:00am to 4:00pm CT. The helpdesk is closed on University holidays. Upcoming holiday is January 15, 2024.
Visit our Walter location on Monday, Tuesday, Thursday from 9:00am to 4:00 pm CT for in person support. It is always a good idea to phone ahead before walking in, if possible.
How to Submit a Ticket
You can submit a helpdesk ticket by filling out the form here
These changes went in to effect September 6, 2023.
Video Walk-in Hours
Wednesday & Friday users may join the virtual sessions scheduled for the morning and the afternoon see 'Schedule a video consultation' and scroll to the bottom of the page
How to Schedule a Video Consultation
You can schedule a video consultation through Zoom, as well as view the current consultation openings here
Alternatively, you can send an email to email@example.com to create a ticket.
Check System Status
You can check the live status of the various systems MSI offers here